Comments on: Google Transit Comes Through: Best Customer Service EVER http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/ Adam Darowski is a daddy of two and User Experience Designer for BatchBlue Software. Mon, 15 Mar 2010 14:32:00 -0700 http://wordpress.org/?v=2.8.3 hourly 1 By: Great Customer Service with some Humor | eBusinessBlog.org http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-170207 Great Customer Service with some Humor | eBusinessBlog.org Sun, 20 Sep 2009 15:33:14 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-170207 [...] is surely making the rounds, but I wanted to draw attention to customer service with humor as demonstrated by Google Transit’s Joe Hughes. This is such a great way to give a large company a human touch, particularly with the sense of [...] [...] is surely making the rounds, but I wanted to draw attention to customer service with humor as demonstrated by Google Transit’s Joe Hughes. This is such a great way to give a large company a human touch, particularly with the sense of [...]

]]> By: sandrar http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-169894 sandrar Thu, 10 Sep 2009 20:08:59 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-169894 Hi! I was surfing and found your blog post... nice! I love your blog. :) Cheers! Sandra. R. Hi! I was surfing and found your blog post… nice! I love your blog. :) Cheers! Sandra. R.

]]> By: Jennifer's Review http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-160087 Jennifer's Review Mon, 09 Mar 2009 17:21:28 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-160087 This is awesome! I love this kind of stuff!!! just "tweeted" this and thumbs up'd it w/stumbleupon! thanks for sharing the "good" out there! Cheers! This is awesome! I love this kind of stuff!!! just “tweeted” this and thumbs up’d it w/stumbleupon! thanks for sharing the “good” out there! Cheers!

]]> By: tommy http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-158293 tommy Fri, 13 Feb 2009 02:39:46 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-158293 Interesting story. I guess people who work at big companies are human too. I wonder if Joe took it upon himself to do this or if it his job... Interesting story. I guess people who work at big companies are human too. I wonder if Joe took it upon himself to do this or if it his job…

]]> By: cuocthiseo http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-158114 cuocthiseo Tue, 10 Feb 2009 08:06:58 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-158114 Google transit service is good for many people, but it quite difficult for newbies. Google transit service is good for many people, but it quite difficult for newbies.

]]> By: Dogs of Design SEO LA http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-157978 Dogs of Design SEO LA Sun, 08 Feb 2009 09:31:31 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-157978 That was a cool story. It's good to know that Google is taking an active approach in keeping up their appearances. Hopefully more companies can learn from the big guys. That was a cool story. It’s good to know that Google is taking an active approach in keeping up their appearances. Hopefully more companies can learn from the big guys.

]]> By: Google: “Estimado Superman…” | Kinexy http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-157777 Google: “Estimado Superman…” | Kinexy Fri, 06 Feb 2009 11:42:15 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-157777 [...] tiempo después como cuenta Adam recibió un paquete de Google con una carta escrita a mano por Joe Hughes (uno de los responsables [...] [...] tiempo después como cuenta Adam recibió un paquete de Google con una carta escrita a mano por Joe Hughes (uno de los responsables [...]

]]> By: Adam Darowski http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-157323 Adam Darowski Mon, 02 Feb 2009 14:17:12 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-157323 It was too my work address, so that's much better than if they sent it home. And if it was anthrax, luckily, it also came with a SuperMan cape. So I was all good. :) It was too my work address, so that’s much better than if they sent it home.

And if it was anthrax, luckily, it also came with a SuperMan cape. So I was all good. :)

]]> By: Ben Clapton http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-157291 Ben Clapton Mon, 02 Feb 2009 09:52:13 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-157291 What's scarier, the possibility that it could've been anthrax, or the fact that they were quite easily able to find your address? What’s scarier, the possibility that it could’ve been anthrax, or the fact that they were quite easily able to find your address?

]]> By: Christopher http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-157175 Christopher Sun, 01 Feb 2009 12:23:35 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-157175 Sounds very Google like :) Now they're handing out Gmail stickers! Sounds very Google like :)
Now they’re handing out Gmail stickers!

]]> By: Bellabie http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-157114 Bellabie Sun, 01 Feb 2009 00:06:40 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-157114 Goodness! Lucky you! I do wish that more companies could be as amazing as Google... Goodness! Lucky you! I do wish that more companies could be as amazing as Google…

]]> By: celsius http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-156416 celsius Thu, 22 Jan 2009 03:48:52 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-156416 what a clever response! what a clever response!

]]> By: OneEyedBlog » Blog Archive » De tu casa a la mía (Google Maps) http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-155687 OneEyedBlog » Blog Archive » De tu casa a la mía (Google Maps) Sun, 11 Jan 2009 12:31:03 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-155687 [...] recuerda a la historia aquella de Adam Darowski y Google Transit, y la capa de superman. En la actualidad Google Maps da la posibilidad de “editar” la ruta propuesta con lo [...] [...] recuerda a la historia aquella de Adam Darowski y Google Transit, y la capa de superman. En la actualidad Google Maps da la posibilidad de “editar” la ruta propuesta con lo [...]

]]> By: Adam Darowski http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-150390 Adam Darowski Mon, 24 Nov 2008 14:02:54 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-150390 My guess is they Googled it. ;) They actually sent it to my work address, though they probably could have gotten my home address, too. Sending it to the work address definitely eases the creepy factor. My guess is they Googled it. ;)

They actually sent it to my work address, though they probably could have gotten my home address, too. Sending it to the work address definitely eases the creepy factor.

]]> By: Melissa http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-150344 Melissa Mon, 24 Nov 2008 05:22:53 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-150344 i dont have the patience to read all your comments...but how did google get your address?? creeeeepy. i dont have the patience to read all your comments…but how did google get your address?? creeeeepy.

]]> By: Ziao http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-147686 Ziao Thu, 06 Nov 2008 23:06:03 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-147686 I've always loved google for their support and personal approaches. I've had one myself (though not as awesome as yours) This just proves that big company's don't have to be rude like EA or whatever, i love them I’ve always loved google for their support and personal approaches. I’ve had one myself (though not as awesome as yours)
This just proves that big company’s don’t have to be rude like EA or whatever, i love them

]]> By: Annie Moose http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-147148 Annie Moose Tue, 04 Nov 2008 00:36:52 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-147148 Wow... See, I liked Google before, because you always hear good stuff about them- for a big company, I mean. But this... was amazing. Google is officially my favorite big company now. That is absolutely fantastic. Would Microsoft do that if you whined about their products? (No, or they'd need a 24/7 writing staff to handwrite all the notes.) Would EA do that if you complained about the DRM? (No, they'd ban your forum account AND lock you out of the game you paid for.) Would Google do it if you whined about it? Oh yeah. Awesome! Wow… See, I liked Google before, because you always hear good stuff about them- for a big company, I mean. But this… was amazing. Google is officially my favorite big company now. That is absolutely fantastic. Would Microsoft do that if you whined about their products? (No, or they’d need a 24/7 writing staff to handwrite all the notes.) Would EA do that if you complained about the DRM? (No, they’d ban your forum account AND lock you out of the game you paid for.) Would Google do it if you whined about it? Oh yeah. Awesome!

]]> By: DigitalMind http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-146773 DigitalMind Sat, 01 Nov 2008 16:05:41 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-146773 Wow, I'm very impressed. Google is one of those few MASSIVE internet companies that I really respect. Wow, I’m very impressed. Google is one of those few MASSIVE internet companies that I really respect.

]]> By: ANON 1729 (carmichael #) http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-146500 ANON 1729 (carmichael #) Thu, 30 Oct 2008 21:48:58 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-146500 Amazing! They still haven't lost their start up spirit. @adam: "it's still beta" Beta doesn't mean anything, why, Gmail's still beta! Amazing! They still haven’t lost their start up spirit.
@adam: “it’s still beta” Beta doesn’t mean anything, why, Gmail’s still beta!

]]> By: ty http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-146366 ty Thu, 30 Oct 2008 03:39:41 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-146366 holy crap google rocks! holy crap google rocks!

]]> By: http://www.jeremydelgado.com/blog http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-146282 http://www.jeremydelgado.com/blog Wed, 29 Oct 2008 19:31:39 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-146282 great info, is google transit going to be in MN great info, is google transit going to be in MN

]]> By: Vote for this article at blogengage.com http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-146040 Vote for this article at blogengage.com Tue, 28 Oct 2008 14:42:53 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-146040 <strong>Google Transit Comes Through: Best Customer Service EVER...</strong> Wow. Just, wow. Google is listening. The read a blog by little old me. They addressed my problem. They found a way to make me smile about it. And the best part‚Ķ Ella now has a Superman cape.... Google Transit Comes Through: Best Customer Service EVER…

Wow. Just, wow. Google is listening. The read a blog by little old me. They addressed my problem. They found a way to make me smile about it. And the best part‚Ķ Ella now has a Superman cape….

]]> By: Google Maps ‘Bike There’ | TransitCamp Bay Area 2 Report http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-131012 Google Maps ‘Bike There’ | TransitCamp Bay Area 2 Report Sun, 14 Sep 2008 01:16:46 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-131012 [...] that he’s been heavily involved in transportation/technology issues for a while (I found this funny story after a brief search on Joe’s name.). Bottom line, he knew about our website and petition, [...] [...] that he’s been heavily involved in transportation/technology issues for a while (I found this funny story after a brief search on Joe’s name.). Bottom line, he knew about our website and petition, [...]

]]> By: If you have read my rants about Yahoo, then you will understand! at 40oz Geeks http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-53849 If you have read my rants about Yahoo, then you will understand! at 40oz Geeks Sat, 22 Dec 2007 02:14:57 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-53849 [...] I have stated that Yahoo will fail sometime in the near future in previous articles (on this site). Yahoo will fail due to their apparent disregard for customer service and willingness to correct their problems or contact customers with something more than a generic replay. Well here is some proof that at least Google understand what they are trying to do. I will continue to say that Google will take over everything eventually with this kind of response. Check out the article here. [...] [...] I have stated that Yahoo will fail sometime in the near future in previous articles (on this site). Yahoo will fail due to their apparent disregard for customer service and willingness to correct their problems or contact customers with something more than a generic replay. Well here is some proof that at least Google understand what they are trying to do. I will continue to say that Google will take over everything eventually with this kind of response. Check out the article here. [...]

]]> By: Coen Jacobs » Google Transit laat snelwegen en oceanen oversteken http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/comment-page-1/#comment-52039 Coen Jacobs » Google Transit laat snelwegen en oceanen oversteken Thu, 06 Dec 2007 12:48:24 +0000 http://www.darowski.com/tracesofinspiration/2007/04/30/google-transit-comes-through-best-customer-service-ever/#comment-52039 [...] achtbaans snelweg liet oversteken, laat Google haar gebruikers ook 5572 kilometer zwemmen. Darowski kreeg van Google een Superman costuum om een poging te ondernemen de snelweg over te steken. Blijkbaar beschikt Google over de nodige [...] [...] achtbaans snelweg liet oversteken, laat Google haar gebruikers ook 5572 kilometer zwemmen. Darowski kreeg van Google een Superman costuum om een poging te ondernemen de snelweg over te steken. Blijkbaar beschikt Google over de nodige [...]

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